Daleswood Aesthetics aim to provide the highest quality of care to our clients and use our clinic time efficiently and for appointments to run in a timely manner. To achieve this, we have clinic policies in place. Please ensure you have read and fully understood our terms and conditions prior to booking an appointment with us.
We want to ensure that you have a safe and enjoyable experience throughout your treatment journey at Daleswood Aesthetics, and for this reason all new clients must attend an initial in-person consultation prior to any treatment taking place. During this appointment, you will receive an in-depth assessment and have a bespoke treatment plan designed for you. We want to make sure you are suitable for the treatment, happy to proceed with the treatment plan, and have a suitable amount of time scheduled for your treatment and follow-up appointments.
A deposit may be required to secure an appointment after the initial consultation at the time of booking. Deposits are fully redeemable towards any treatment or product that is purchased through Daleswood Aesthetics. Deposits are non-refundable as our experts provide you with a thorough consultation, assessment and treatment plan.
If any appointment is cancelled, rescheduled or not attended without proving 48-hours notice, the cancellation policy applies and you may be required to pay a redeemable £50 deposit to schedule your next appointment.
Appointment cancellation policy
We kindly ask that if you wish to cancel or reschedule your appointment, that you provide us at least 48 hours’ notice. Any deposits paid for consultations or treatments will be forfeited if 48 hours’ notice has not been provided.
How to notify the clinic about canceling or rescheduling an appointment:
We kindly ask for you to arrive on time for your appointments. If you are running late for your appointment, please contact us on 01675 489489. We will try our best to accommodate your appointment although it may result in reduced appointment time. In the unfortunate event that you are running more than 15 minutes late, we may have to reschedule your appointment and your deposit will be forfeited.
Follow-up appointments form part of your ongoing aftercare and are included within the treatment price. If you have received treatment, you must attend a treatment follow-up appointment within the timeframe set out in your treatment plan. All follow-up appointments apply to the cancellation policy; if we do not receive 48 hours’ notice of cancellations or amendments to your appointment, you may be required to pay a £50 deposit to schedule your next appointment.